Formula
Server Response Time = Total Response Time ÷ Number of Requests
Calculation Example
If a server processes 1,000 requests in 5,000 milliseconds, Response Time = 5,000 ÷ 1,000 = 5 ms
Data Source
Log Monitoring Tools, Web Performance Analytics, APM Tools (New Relic, Datadog)
Tracking Frequency
Daily, Weekly, Monthly
Optimal Value
Lower is better; under 200ms is ideal for most applications.
Minimum Acceptable Value
A high response time results in slow website or application performance.
Benchmark
Industry benchmarks: Websites ~50-200ms, APIs ~100-500ms, Cloud Services ~10-50ms
Recommended Chart Type
Line chart (to track latency trends), Bar chart (to compare server locations)
How It Appears in Reports
Displayed in IT performance reports to assess server efficiency.
Why Is This KPI Important?
Indicates how quickly a system can process user requests.
Typical Problems and Limitations
Does not account for external network delays.
Actions for Poor Results
Optimize server architecture, use CDNs, upgrade hardware.
Related KPIs
System Uptime, Bug Fix Time, Cost of Downtime
Real-Life Examples
An e-commerce site reduced response time from 800ms to 150ms by migrating to a faster hosting provider.
Most Common Mistakes
Focusing on response time without optimizing backend processing efficiency.
