Social Impact Score

KPI Name

Social Impact Score

Alternative Names

CSR Impact Score

KPI Description

Measures the effectiveness of a company’s social initiatives, including community engagement, ethical sourcing, and philanthropy.

Category

ESG & Sustainability

KPI Type

Qualitative, Lagging

Target Audience

CSR Managers, HR Leaders, Business Owners

Formula

Social Impact Score = Weighted Score of Social Responsibility Factors (Diversity, Donations, Volunteer Hours, Ethical Sourcing)

Calculation Example

If a company scores 80 on diversity, 70 on donations, 60 on volunteerism, and 90 on ethical sourcing, Social Impact Score = (80+70+60+90) ÷ 4 = 75

Data Source

CSR Reports, Employee Surveys, Community Feedback

Tracking Frequency

Quarterly, Annually

Optimal Value

Higher is better; above 70 is ideal.

Minimum Acceptable Value

A low score suggests weak social responsibility efforts.

Benchmark

Industry benchmarks vary; social impact is subjective and depends on business model

Recommended Chart Type

Bar chart (to compare initiatives), Line chart (to track annual progress)

How It Appears in Reports

Displayed in corporate responsibility reports to track societal contributions.

Why Is This KPI Important?

Indicates how well a company aligns with ethical business practices and social good.

Typical Problems and Limitations

Measuring impact can be subjective; needs clear KPIs.

Actions for Poor Results

Increase community investment, improve employee volunteering programs, enhance ethical sourcing.

Related KPIs

Diversity and Inclusion Index, Employee Engagement Score, ESG Score

Real-Life Examples

A company increased its Social Impact Score from 60 to 85 by expanding community education programs.

Most Common Mistakes

Focusing on philanthropy without addressing ethical business practices.