Formula
Bug Fix Time = Total Time Spent on Fixing Bugs ÷ Number of Bugs Fixed
Calculation Example
If a team resolves 100 bugs in 500 hours, Bug Fix Time = 500 ÷ 100 = 5 hours per bug
Data Source
Ticketing Systems, Issue Tracking Software (JIRA, GitHub)
Tracking Frequency
Daily, Weekly, Monthly
Optimal Value
Lower is better; critical bugs should be fixed as fast as possible.
Minimum Acceptable Value
Long bug fix times can lead to system instability and customer dissatisfaction.
Benchmark
Industry benchmarks: SaaS ~2-8 hours (critical), ~24-72 hours (minor); Enterprise Software ~1-5 days
Recommended Chart Type
Line chart (to track trends), Bar chart (to compare teams)
How It Appears in Reports
Displayed in IT support and software development reports.
Why Is This KPI Important?
Indicates the efficiency of development and IT teams in resolving software issues.
Typical Problems and Limitations
Not all bugs are equal; minor issues may not need urgent resolution.
Actions for Poor Results
Prioritize critical bugs, improve debugging processes, automate testing.
Related KPIs
System Uptime, Security Incident Rate, Cost of Downtime
Real-Life Examples
A software company reduced bug fix time from 24 to 8 hours by implementing AI-driven debugging tools.
Most Common Mistakes
Focusing on speed over quality, leading to recurring issues.
