Formula
Employee Engagement Score = (Total Positive Responses ÷ Total Responses) × 100
Calculation Example
If 800 out of 1,000 employees rate engagement positively, Score = (800 ÷ 1,000) × 100 = 80%
Data Source
Employee surveys, feedback tools
Tracking Frequency
Quarterly, Annually
Optimal Value
Higher is better; above 75% is ideal.
Minimum Acceptable Value
A low score suggests disengagement and potential turnover.
Benchmark
Industry benchmarks: Tech ~70-85%, Retail ~50-70%, Healthcare ~60-80%
Recommended Chart Type
Bar chart (to compare departments), Line chart (to track trends)
How It Appears in Reports
Displayed in HR reports to assess workplace morale.
Why Is This KPI Important?
Indicates workforce motivation and likelihood to stay.
Typical Problems and Limitations
Engagement scores can be subjective and influenced by recent events.
Actions for Poor Results
Enhance workplace culture, improve leadership communication, offer career growth opportunities.
Related KPIs
Employee Retention Rate, Productivity per Employee, Absenteeism Rate
Real-Life Examples
A tech firm increased engagement from 68% to 82% by implementing an employee recognition program.
Most Common Mistakes
Focusing on engagement scores without addressing work-life balance.
