Human Resources (HR)

Employee Turnover Rate

Measures the percentage of employees who leave a company during a specific period.

Customer Support

Escalation Rate

Measures the percentage of customer support cases that require escalation to a higher support tier.

Customer Support

Support Ticket Volume

Measures the total number of customer support requests received over a period.

Customer Support

Customer Churn Rate

Measures the percentage of customers who stop doing business with a company.

Customer Support

Customer Retention Rate

Measures the percentage of customers who continue doing business with a company over a given period.

Customer Support

Average Resolution Time

Measures the average time taken to fully resolve a customer support ticket.

Customer Support

First Response Time

Measures how quickly customer service responds to an inquiry.

Customer Support

Net Promoter Score (NPS)

Measures customer likelihood to recommend a business on a scale of -100 to 100.

Customer Support

Customer Satisfaction Score (CSAT)

Measures customer satisfaction based on survey responses.

Marketing

Retargeting Conversion Rate

Measures the percentage of retargeted users who complete a desired action after seeing an ad.

Marketing

Average Session Duration

Measures the average time users spend on a website per visit.

Marketing

SEO Ranking

Measures a website’s position on search engine results pages (SERPs) for targeted keywords.