Employee Turnover Rate

Human Resources (HR)

Measures the percentage of employees who leave a company during a specific period.

Escalation Rate

Customer Support

Measures the percentage of customer support cases that require escalation to a higher support tier.

Support Ticket Volume

Customer Support

Measures the total number of customer support requests received over a period.

Customer Churn Rate

Customer Support

Measures the percentage of customers who stop doing business with a company.

Customer Retention Rate

Customer Support

Measures the percentage of customers who continue doing business with a company over a given period.

Average Resolution Time

Customer Support

Measures the average time taken to fully resolve a customer support ticket.

First Response Time

Customer Support

Measures how quickly customer service responds to an inquiry.

Net Promoter Score (NPS)

Customer Support

Measures customer likelihood to recommend a business on a scale of -100 to 100.

Customer Satisfaction Score (CSAT)

Customer Support

Measures customer satisfaction based on survey responses.

Retargeting Conversion Rate

Marketing

Measures the percentage of retargeted users who complete a desired action after seeing an ad.

Average Session Duration

Marketing

Measures the average time users spend on a website per visit.

SEO Ranking

Marketing

Measures a website’s position on search engine results pages (SERPs) for targeted keywords.