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KPI’s
Learn about KPI’s
About us
Home
KPI’s
Learn about KPI’s
About us
Customer Support KPIs
ESG & Sustainability KPIs
Financial KPIs
HR KPIs
IT & Technology KPIs
Marketing KPIs
Operations & Logistics KPIs
Sales KPIs
Human Resources (HR)
Employee Turnover Rate
Measures the percentage of employees who leave a company during a specific period.
Customer Support
Escalation Rate
Measures the percentage of customer support cases that require escalation to a higher support tier.
Customer Support
Support Ticket Volume
Measures the total number of customer support requests received over a period.
Customer Support
Customer Churn Rate
Measures the percentage of customers who stop doing business with a company.
Customer Support
Customer Retention Rate
Measures the percentage of customers who continue doing business with a company over a given period.
Customer Support
Average Resolution Time
Measures the average time taken to fully resolve a customer support ticket.
Customer Support
First Response Time
Measures how quickly customer service responds to an inquiry.
Customer Support
Net Promoter Score (NPS)
Measures customer likelihood to recommend a business on a scale of -100 to 100.
Customer Support
Customer Satisfaction Score (CSAT)
Measures customer satisfaction based on survey responses.
Marketing
Retargeting Conversion Rate
Measures the percentage of retargeted users who complete a desired action after seeing an ad.
Marketing
Average Session Duration
Measures the average time users spend on a website per visit.
Marketing
SEO Ranking
Measures a website’s position on search engine results pages (SERPs) for targeted keywords.